Accessibility Statement

Last updated: April 18, 2026

Our Commitment

PawShips is committed to ensuring that our website is accessible to everyone, including people with disabilities. We believe that every pet parent — regardless of ability — deserves a seamless and enjoyable shopping experience for their dogs and cats.

We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C).

What We're Doing

We are actively working to improve the accessibility of our website. Our ongoing efforts include:

  • Ensuring sufficient color contrast between text and backgrounds for readability
  • Providing descriptive alt text for images so screen readers can convey visual content
  • Making our site navigable by keyboard for users who cannot use a mouse
  • Using clear, consistent headings and page structure to aid navigation
  • Ensuring forms and interactive elements are labeled and accessible
  • Regularly reviewing our site for accessibility issues and working to resolve them promptly

Known Limitations

While we work hard to make PawShips fully accessible, some areas of our website may not yet meet all accessibility standards. We are continuously working to identify and address these gaps. If you encounter a barrier, please let us know — your feedback helps us improve.

Third-Party Content

Some content on our website is provided by third-party services (such as payment processors, apps, or embedded tools). While we encourage our partners to maintain accessible experiences, we cannot always control the accessibility of third-party content.

Need Help or Have Feedback?

If you experience any difficulty accessing any part of our website, or if you have suggestions on how we can improve accessibility, please contact us:

  • Contact Us: Visit our Contact page
  • Response Time: We aim to respond to all accessibility-related inquiries within 2 business days.

We take all accessibility feedback seriously and will do our best to provide the information you need in an alternative format if required.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may contact the relevant accessibility authority in your region. In the United States, you may file a complaint with the U.S. Department of Justice regarding ADA-related concerns.