PawShips is an online pet-products retailer. Some products ship directly from independent suppliers, and products in the same order may arrive in separate packages.
Shipping Availability, Rates, and Estimates
Available shipping methods, charges, and estimated delivery dates are displayed at checkout for your address and the products in your cart. Estimates are not guaranteed and may vary by product, supplier location, carrier conditions, holidays, weather, and destination.
Order Processing and Tracking
When tracking is available, we will email it after the applicable supplier or fulfillment location ships your item. Tracking may update after the carrier receives and scans the package.
Separate Shipments
Multi-item orders may be fulfilled by more than one supplier. You may receive separate packages, tracking numbers, and delivery dates at no additional charge beyond the amount shown at checkout.
Address Corrections
Contact us as soon as possible if your shipping address is incorrect. We cannot guarantee an address can be changed after an order is placed or shipped, and additional carrier charges may apply.
International Orders
Shipping availability is shown at checkout. When international delivery is available, customers are responsible for applicable import duties, taxes, brokerage fees, or customs charges unless checkout states otherwise.
Delivery Problems
If tracking shows a delay, loss, damage, or delivery that you cannot locate, check around the delivery location and contact the carrier when appropriate. Then contact PawShips at sales@pawships.com or 936-446-7799 so we can help investigate.
For complete terms, see our Shipping Policy.