Cancellation policy

Purchase options cancellation policy

Some eligible products may be offered as subscriptions or other recurring purchase options. The available frequency, price, and other terms are displayed on the product page and at checkout before you complete your purchase.

Subscriptions

When you purchase a subscription, you authorize recurring charges and repeat deliveries according to the frequency you select. Your payment information is stored securely by our payment provider and is charged for each scheduled order unless you prepaid or cancel before the next order is processed.

You may manage, pause, skip, or cancel a subscription using the subscription-management link in your order or subscription confirmation emails or through your customer account, when those options are available. You may also contact sales@pawships.com for assistance.

A cancellation applies to future subscription orders. Orders that have already been submitted for processing may enter fulfillment promptly and might not be changeable or cancelable. If an order has already been processed or shipped, our Return and refund policy applies.

Product availability can change. If a subscribed item becomes unavailable, we may delay, skip, substitute only with your approval, or cancel the affected order or subscription. We will communicate material changes when required.

Canceling a subscription does not automatically return or refund previous deliveries. Any approved return or refund is handled under our Return and refund policy.

Other purchase options

If PawShips offers a pre-order, deferred-payment offer, or try-before-you-buy option, the specific payment timing, cancellation deadline, and fulfillment terms will be shown with that offer before purchase. Those offer-specific terms control if they differ from this general policy.