Shipping policy
Shipping policy
PawShips is an online pet-products retailer. Some products are fulfilled and shipped directly by independent suppliers through Shopify Collective. When an order contains items from different suppliers or fulfillment locations, the items may ship in separate packages and arrive at different times.
Availability, rates, and estimates
Shipping availability, available delivery methods, charges, and estimated delivery timeframes are displayed at checkout based on the items in your cart and the delivery address. Delivery dates and transit times are estimates, not guarantees. Carrier delays, supplier processing, weather, customs, and other circumstances outside our control can affect delivery.
Order processing and tracking
When tracking is available, it will be sent to the email address or phone number provided with the order. Separate packages may generate separate shipping confirmations and tracking numbers. Tracking can take time to update after a carrier receives a package.
Address corrections
Review your shipping address carefully before placing an order. If you notice an error, contact us immediately at sales@pawships.com or 936-446-7799. We will try to help, but an address cannot always be changed after an order has entered fulfillment. Customers are responsible for providing a complete and accurate delivery address and may be responsible for costs caused by an incorrect address, redirection, or reshipment.
International shipping, customs, and duties
International shipping is available only when offered for the selected items and destination at checkout. Unless checkout expressly states otherwise, the recipient is responsible for any import duties, taxes, brokerage charges, customs fees, or other destination-country charges. Customs processing can cause delays outside PawShips' control.
Delivery problems
If tracking has not updated for an extended period, a package is marked delivered but cannot be found, an item arrives damaged, or you receive an incomplete or incorrect shipment, contact sales@pawships.com or 936-446-7799 with your order number and relevant tracking details. For damage or an incorrect item, include clear photos of the product and packaging. Please also check the delivery area, household members, neighbors, and any carrier delivery notice. We will work with the supplier and carrier to investigate and determine the appropriate resolution. Report problems promptly because carrier claim deadlines may apply.
Questions about shipping can be sent to sales@pawships.com or 936-446-7799.