Use the information below to follow a PawShips shipment or get help with a delivery problem.
Check Your Shipping Email
When tracking is available, PawShips sends a shipping confirmation email with the carrier and tracking link. Tracking may take time to update after the carrier receives and scans the package.
Orders May Arrive Separately
Some products are fulfilled directly by independent suppliers through Shopify Collective. A multi-item order may have multiple packages, tracking numbers, and delivery dates.
Check Your Account
If you used or created a customer account, sign in to review available order and shipment information. Guest customers can use shipping-confirmation emails or contact PawShips.
Delivery Estimates
The estimate shown at checkout is based on the products, shipping method, and destination. It is not guaranteed and may change because of carrier conditions, supplier processing, weather, holidays, or address issues.
Tracking Shows Delivered, but the Package Is Missing
Check around the delivery location, with household members or neighbors, and with the carrier. Then contact PawShips with your order number and tracking details.
Need Help?
Email sales@pawships.com, call 936-446-7799, or use our contact form. We typically respond within 1–2 business days.